Refund Policy

1. Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:

• Unworn, unwashed, and in original condition.

• With all original tags and packaging.
  Please contact us at support@batokayam.com before sending your return to receive instructions.

2. Exchanges
If you would like to exchange an item for a different size, color, or style, please email us first. Exchanges are subject to stock availability.

3. Non-Returnable Items
Certain items are not eligible for return, including:

• Gift cards

• Items marked as final sale

• Customized or personalized items

4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

5. Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

• Original shipping charges are non-refundable.

6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with your order number and photos of the product. We will arrange a replacement or full refund.

7. Contact Us
For any return or refund inquiries, please reach out to us at:
Email: support@batokayam.com