Shipping Policy

1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment is received. You will receive a confirmation email once your order has been shipped.

2. Shipping Methods & Delivery Time
We offer both standard and express shipping options:

• Standard Shipping: 7–15 business days (varies by destination)

• Express Shipping: 3–7 business days (varies by destination)
  Delivery times are estimates and may be affected by factors beyond our control, such as customs delays or shipping carrier issues.

3. Shipping Rates
Shipping costs are calculated at checkout based on your location and chosen shipping method. We occasionally offer free shipping promotions, which will be displayed on our store.

4. International Shipping
We ship worldwide. Please note that customs duties, taxes, or import fees may apply depending on your country’s regulations, and these are the responsibility of the customer.

5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email to monitor your package’s delivery status.

6. Delayed or Lost Packages
If your package is significantly delayed or lost in transit, please contact us at support@batokayam.com. We will work with the shipping carrier to resolve the issue.

7. Incorrect Shipping Information
Please ensure your shipping details are correct before placing your order. Batokayam is not responsible for lost packages due to incorrect or incomplete addresses.

8. Contact Us
For any shipping-related inquiries, please reach out to us at:
Email: support@batokayam.com